Operations Professional

Duration: 3 Days    CPD: 21 Hours      

Managing a mission critical facility is becoming increasingly complex. From compliance to operational planning this course is essential in understanding the management and optimization of interdependent systems and processes within the facility.



Course Description


Managing today’s mission critical facility is a complex proposition, from operational planning and deployment through to statutory compliance of standards and regulations. It is essential to have a full understanding of  how to manage and optimize the interdependent systems and processes that sit within the facility in order to operate in an energy efficient, reliable and safe manner.

Our Operations Professional course, covers the successful operation of a data center, embracing current methodologies, technologies and best practice. Topics addressed and discussed range from management, finance, organization, risk, health & safety and operations, through to environmental considerations and maintenance.

Who should attend?


  • IT operations staff looking for an engineering and facilities perspective on data center management

  • Data center and facilities managers responsible for M&E operational management and teams

  • Sales engineers and product engineering staff from technology vendors looking for broader awareness of day to day operational management of the data center enivironment.



I have been teaching DC courses for more than 12 years now and have seen recently a change in the interests of our students who have now come to the realisation that building a DC is one challenge, but to successfully operate it within the strict SLA's that are imposed, brings a very 
different set of problems altogether.

This course has been written following many years working in various design, build and operations roles, and combines standards based recommendations with practical experience. The course is intended to explore the many varied facets of DC operation and give the students an opportunity to expand their skills in areas where they may not have had previous experience.

Greg Sherry

Co-author and Master Instructor.

This course has met the required standards of the organisations listed below and is approved, accredited, validated or endorsed by them. More details of our relationship with each and the process for gaining credit equivalencies is available upon request.

Day 1 | Introduction

  • IT vs Facilities

  • Traditional operational staffing hierarchy

  • Data centre finance: terminology, TCO, cost codes, accruals & reporting

  • Health & safety: risk assessment, harm categories, risk matrix and method statements

  • H&S Standards and Regulations

  • Human Resources: iceberg model, training & incident alignment

Day 2 | Risk & Safety

  • Risk Assessment & Mitigation

  • Static vs Dynamic assessment process

  • DC Infrastructure Components

  • Maintenance Strategies: scheduling, contractor mgmt.,

  • Safe Systems of Work: Permits to work, PPE & LOTO

  • Energy Efficiency and operational considerations

Day 3 | Planning​

  • Project, business continuity and incident scenario planning

  • Capacity Planning

  • Moves, Adds & Changes

  • Data Centre Management Systems: BMS, BAS, DCIM, NOCs

  • Monitoring and Response

  • Customer support: SLAs, incident reporting, escalation procedure & remote hands

Learning Objectives​

  • Discuss data center finance terms, budgets and financial analysis and reporting requirements.

  • Recognise the human factors relating to downtime incidents and the impact of downtime on their business.

  • Correctly manage risk, identifying the benefits, methodologies and techniques of comprehensive risk management.

  • Identify the impact of electrical and mechanical operations on the critical operations of a data center and safe working practices.

  • Differentiate between data center cooling systems, efficient operating parameters, new efficiency metrics, and their operational impacts.

  • Identify the operational impacts of moves, adds, changes and the logistical support of these activities.

  • Understand the operational impact of a rapidly increasing amount of building and systems data reporting and the dangers of incorrect alarm prioritisation and processing.

  • Identify the minimum operations requirements of ancillary services such as fire and security systems and the building fabric maintenance, cleaning and estate management and third party maintenance contracts.

  • Recognise the basic data center statutory inspections, registers and maintenance records and documentation required.

Course Calendar & Costs


Below are public classroom dates for Operations Professional (COP). Prices are shown in local currency however will display in USD on next screen. You will be given a choice of currency to pay in at point of transaction or when requesting pro forma invoice. 



26 Oct 2020

3 days

9AM - 5PM


09 Nov 2020

5 days

9AM - 1PM


25 Nov 2020

3 days

9AM - 5PM

Exam & Certificate

Students must complete a supervised open-book online examination on the final afternoon of the course (1 hour). A score of >70% will constitute a pass mark - course work activities will also be taken into consideration by the Instructor.

A certificate of completion will be available for students to download from their online account page that reflects the 21 CPDs they have earned. This can be used against annual professional development hour requirements of numerous professional bodies.

This course is part of the Data Center Specialist credential which allows use of the post-nominal title DCS®

Singapore +65 3157-1395

London +44 (0)20 3326-3862

Madrid +34 911-937-948 

New York +1 (212) 404-2378 



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Part of DCD International Ltd.

Mission Critical Training 

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