Operations Professional

Duration: 3 Days    CPD: 21 Hours      

Managing a mission critical facility is becoming increasingly complex. From compliance to operational planning this course is essential in understanding the management and optimization of interdependent systems and processes within the facility.

Classroom

Advanced

Course Description

 

Managing today’s mission critical facility is a complex proposition, from operational planning and deployment through to statutory compliance. It is essential to have a full understanding of  how to manage and optimize the interdependent systems and processes that sit within the facility.

 

Our Critical Operations Professional course, covers the successful operation of a data center, embracing current methodologies, technologies and best practice. Topics addressed and discussed range from management, organization and operations, through to environmental considerations and maintenance.

Who should attend?

 

  • IT operations staff looking for an engineering and facilities perspective on data center management
     

  • Data center and facilities managers responsible for M&E operational management and teams
     

  • Sales engineers and product engineering staff from technology vendors looking for broader awareness of day to day operational management of the data center enivironment.

Student

Feedback

All of the courses that I have completed with DCPro have contributed significantly to my personal development goals and helped me benchmark and extend my technical and operational expertise.

Eddie Warren

CBRE

DCPRO's training courses are always informative and interactive. The trainers are very experienced and knowledgable. I recommend these courses not only to the operations team, but to anyone who works at a data center to understand the criticality of running one.

Charlene Gomez

Regional Customer Success Manager

Digital Realty

This course has met the required standards of the organisations listed below and is approved, accredited, validated or endorsed by them. More details of our relationship with each and the process for gaining credit equivalencies is available upon request.

Day 1 | Introduction

  • IT vs Facilities

  • Traditional operational staffing hierarchy

  • Data centre finance: terminology, TCO, cost codes, accruals & reporting

  • Health & safety: risk assessment, harm categories, risk matrix and method statements

  • H&S Standards and Regulations

  • Human Resources: iceberg model, training & incident alignment

Day 2 | Risk & Safety

  • Risk Assessment & Mitigation

  • Static vs Dynamic assessment process

  • DC Infrastructure Components

  • Maintenance Strategies: scheduling, contractor mgmt.,

  • Safe Systems of Work: Permits to work, PPE & LOTO

  • Energy Efficiency and operational considerations

Day 3 | Planning​

  • Project, business continuity and incident scenario planning

  • Capacity Planning

  • Moves, Adds & Changes

  • Data Centre Management Systems: BMS, BAS, DCIM, NOCs

  • Monitoring and Response

  • Customer support: SLAs, incident reporting, escalation procedure & remote hands

Learning Objectives​

  • Discuss data center finance terms, budgets and financial analysis and reporting requirements.

  • Recognise the human factors relating to downtime incidents and the impact of downtime on their business.

  • Correctly manage risk, identifying the benefits, methodologies and techniques of comprehensive risk management.

  • Identify the impact of electrical and mechanical operations on the critical operations of a data center and safe working practices.

  • Differentiate between data center cooling systems, efficient operating parameters, new efficiency metrics, and their operational impacts.

  • Identify the operational impacts of moves, adds, changes and the logistical support of these activities.

  • Understand the operational impact of a rapidly increasing amount of building and systems data reporting and the dangers of incorrect alarm prioritisation and processing.

  • Identify the minimum operations requirements of ancillary services such as fire and security systems and the building fabric maintenance, cleaning and estate management and third party maintenance contracts.

  • Recognise the basic data center statutory inspections, registers and maintenance records and documentation required.

Course Calendar & Costs

 

Below are public classroom dates for Operations Professional (COP). Prices are shown in local currency however will display in USD on next screen. You will be given a choice of currency to pay in at point of transaction or when requesting pro forma invoice. 

 

Exam & Certificate

Students must complete a supervised open-book online examination on the final afternoon of the course (1 hour). A score of >70% will constitute a pass mark - course work activities will also be taken into consideration by the Instructor.

A certificate of completion will be available for students to download from their online account page that reflects the 21 CPDs they have earned. This can be used against annual professional development hour requirements of numerous professional bodies.

This course is part of the Data Center Specialist credential which allows use of the post-nominal title DCS®

Singapore +65 3157-1395

London +44 (0)20 3326-3862

Madrid +34 911-937-948 

New York +1 (212) 404-2378 

info@dc-professional.com

 

© Copyright DCPRO 2019 

dcpro_white.png

Mission Critical Training 

LOGOS-5
LOGOS-7
WHITELOGO-CHINAMOBILE
LOGOS-7
WHITELOGO2-BAI
WHITELOGO3-WANDA
LOGOS-5
LOGOS-7
WHITELOGO-CHINAMOBILE
LOGOS-7
WHITELOGO2-BAI
WHITELOGO3-WANDA